BBB issues second alert about Southwest Youth Sportsby Nick LaFleur on Nov. 12, 2009, under Life
Better Business Bureau has released its second consumer alert today concerning Southwest Youth Sports (SYS), a youth sports league here in Tucson. BBB is recommending that consumers check SYS’s BBB Reliability Report before signing their kids up for one of SYS’s leagues.
BBB has received 27 complaints since Jan. 1 2009, but has not received a response to five of those complaints. Most complainants claim to have never received a refund despite being promised one by SYS, often for months on end. Complainants typically are requesting refunds of $60-$150, depending on how many children they registered.
In June, BBB issued an alert concerning SYS’s high volume of unanswered complaints, and began working with SYS Director, Charles Sommers, to resolve previously unanswered complaints. Since that time BBB has not received responses to five complaints filed against the company in June and August.
According to its Website, SYS offers baseball, tee-ball, basketball, football, soccer, and cheerleading to children ages 5-14. The organization’s reach covers much of the Tucson area including, Marana, Vail, Sahuarita, Catalina Foothills, and Oro Valley.
This past Monday Tom McNamara of KVOA took a closer look (link is to text article; video is not yet available) at SYS and made some interesting discovery’s.