An online gun dealer has received a concerning rash of Better Business Bureau complaints. The company is called, R.A.R. Guns and appears to be operating out of a home in Castle Rock. Complaints to the BBB began to increase in July and August and allege that the company is not delivering guns ordered, not corresponding, and not providing refunds.

Consumers from 10 different states have contacted BBB eager for help in trying to get their money back from R.A.R. Guns. According to complaints, consumers have spent anywhere from $715 to over $2400 on custom-made guns that have not been delivered.

The company’s website states, “due to extremely high demand, most orders take between 30 and 90 days. We don’t build stock, run of the mill Ar 15s, so they do take some time to build.” But BBB complainants allege they have been waiting much longer than 90 days to receive their product and most simply want a refund at this point.

The company has not responded to any complaints filed with the BBB so far and has an F rating.

R.A.R. guns also claims on its website that it has built rifles for the “ARMY Special Forces, Marines, US Navy SEALS, ICE, FBI and multiple law enforcement agencies around the country.” Based on BBB Code of Advertising guidelines, BBB requested the company to substantiate or modify this claim. R.A.R. Guns did not provide any proof for the claim or make any modifications.

BBB of Southern Arizona reminds consumers to make note of the following when it comes to shopping online, especially for high-dollar items:

• Only make purchases on secure and trusted websites. Check out companies with your BBB first at www.tucson.bbb.org or call (520)888-5353.
• Understand and agree to the company’s refund and return policies before making a purchase.
• Keep your computer’s security measures up to date to prevent hacking.
• Dispute any unauthorized charges with your credit card company or bank immediately once the problem has been detected.
• Meticulously check financial statements regularly for any suspicious charges.
• Dispute issues with BBB and the Internet Crime Complaint Center at www.ic3.gov.

This entry was posted on Wednesday, September 7th, 2011 at 3:31 pm and is filed under alert, Life, Tips. Tags for this post: AR 15, BBB, Better Business Bureau of Southern Arizona, complaints, custom gun, gun delivery, guns, online gun store, R.A.R. Guns, Tucson. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.