Tucson Citizen.com
Better Business Bureau Consumer Alert -

Archive for March, 2012

Malicious Complaint Email claiming it’s from BBB

Thursday, March 29th, 2012

Better Business Bureau of Southern Arizona is issuing an urgent scam alert cautioning businesses and consumers about an email that is purporting to be from BBB about a complaint concerning an “unauthorized transaction.”

The email contains the following text:

“Dear business owner, we have obtained several complaints via the Better Business Bureau online complaint center concerning several unauthorized transaction from a number of private bank accounts to your corporate account. You can view the complaints in our online complaint center using the following link: (link deleted by BBB).”

Some consumers and business report receiving upwards of 50 of these emails in the past 24 hours. The email contains a dangerous link and bogus sign in information. This is a scam – BBB does not accept or send complaints concerning private financial transactions with a bank.

Should you receive such an email, please disregard its message, and forward any information received to phishing@council.bbb.org, and then delete it.  If you have clicked on the link, immediately do a virus scan.

Sponsoring Charity of Kony 2012 Video has Ignored BBB Requests for Documentation for Six Years

Tuesday, March 13th, 2012

The BBB Wise Giving Alliance has tried for six years to get Invisible Children to cooperate in a charity review. Since 2006, BBB has sent 18 letters (12 via Certified Mail) to the non-profit behind the Internet phenomenon Kony 2012 video, but has received no response.

The BBB Wise Giving Alliance initiates charity reviews based on donor requests. Unlike other charity review organizations, it does not rely solely on public documents but requires charities to provide more in-depth information in order to evaluate its governance, effectiveness, finances, fund raising, donor privacy and other matters.

The BBB Standards for Charity Accountability, which were developed with extensive input from the charitable community and donors, are used by the Alliance in preparing evaluative reports on over 1,300 nationally soliciting charities, and by local BBBs for more than 10,000 local charities.  There is no charge to the charity for the accountability assessment and the resulting reports are available to the public free on the www.tucson.bbb.org/charity website.

Invisible Children’s Kony 2012 video features criticisms of Joseph Kony, who heads an army of child soldiers in central Africa and has been accused of various atrocities against villagers in that region.

“I don’t understand their reluctance to provide basic information,” says H. Art Taylor, President and CEO of the BBB Wise Giving Alliance. “The whole point of the effort is to shine the light of truth on a terrible atrocity, and yet they seem to be reluctant to turn that light on themselves. It’s really unfortunate, because their campaign has the potential to inspire and galvanize millions of young activists and future philanthropists.”

“We don’t assume that nondisclosure is proof of bad faith,” continued Taylor, “but the vast majority of national charities we contact (70%) demonstrate their commitment to transparency by providing the Alliance with requested information so that we can produce reports for public inquirers.” The 20 BBB Standards for Charity Accountability offer the most rigorous evaluation of nonprofit organizations available.

The website of Invisible Children includes a statement about its lack of cooperation with BBB requests for information noting that “Participation in BBB’s program is voluntary – we [Invisible Children] are choosing to wait until we have expanded our Board of Directors, as some questions hinge on the size of our board….

Despite Invisible Children’s statement on its website, the six-member board size would not be a problem with the BBB charity standards, says Taylor. He did express concern, however, that two of the six board members are paid staff.  One of the BBB charity standards calls for no more than 10% of the voting membership of the board to be compensated.

“For any charity, too many paid staff members serving on the governing board can result in a variety of potential problems,” Taylor explains, “including, but not limited to, a lack of objective board decisions being made about the charity’s budget, staff oversight, the selection of charity programs and how best to raise funds.”

“There may or may not be other potential areas of concern with the 20 BBB charity standards,” he added, “but without the requested information from Invisible Children we are unable to determine this. We welcome Invisible Children to provide information at any time so that we can amend our nondisclosure report and conduct a full review in relation to our standards.”

HELPFUL LINKS:

List of national charity reports

Full text of BBB Standards for Charity Accountability

Implementation Guide to the BBB Charity Standards

BBB to Host Educational Lunch for Businesses in Cochise County

Monday, March 12th, 2012

Better Business Bureau of Southern Arizona is hosting an orientation lunch in Sierra Vista on Wednesday, March 14, for both Accredited and non-accredited businesses, who wish to learn about the services and programs BBB offers to businesses.

Businesses will learn about the many benefits of being a BBB Accredited Business, what the 500,000 southern Arizona consumers who used BBB last year were looking for, and the various educational classes BBB offers for businesses, consumers, and military personnel.

The orientation will be at the Sierra Vista Chamber of Commerce, 21 E. Wilcox Drive. Email kbryant@tucson.bbb.org by 5 p.m. March, 12 to RSVP. Complimentary lunch is provided with an RSVP.

For more information contact Kory Bryant at (520)732-9823 or email kbryant@tucson.bbb.org.