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Archive for the ‘Tips’ Category

Beware of Memorial Day Scams Aimed at Military Personnel

Friday, May 24th, 2013

Memorial Day is a time to honor those who serve and remember those who have died in war. But sadly, it has also become a key opportunity for scammers to target those who are serving or have served their nation, especially elderly veterans.

As Memorial Day approaches, the Better Business Bureau of Southern Arizona urges consumers and donors to be aware of scammers that feed off the military.

BBB Military Line, the military arm of the Better Business Bureau, provides free resources, such as financial literacy information, access to BBB services and scam alerts, and complaint and dispute resolution for all branches of the U.S. military. BBB warns of the following scams that are directed at service members:

High priced military loans – Advertisements for loans that promise a guarantee, instant approval or no credit check will often come with hidden fees and extremely high interest rates. Remember that legitimate lenders will never guarantee a loan before you apply and loans that require an upfront fee are likely a scam.

Veterans’ benefits buyout plans – This buyout plan will offer a cash payment in exchange for a disabled veteran’s future benefits or pension payments. The cash amount is only about 30-40% of what the veteran is entitled to. These buyout plans can be structured in several different ways, so research thoroughly before signing anything over.

Fake rental properties – Stolen photos of legitimate rental properties are used in advertisements that promise military discounts and other incentives. Service members will have to pay a fee via wire transfer for security payments or a key to the property – in the end they will receive nothing.

Phony jury duty summons – A caller clams to work for the local court system and states that the service member did not show up for jury duty and now has a warrant out for their arrest. When the victim says they never got a summons, the caller will ask for a credit card number or Social Security number to clear up the matter.

Misleading car sales – Websites posting classified ads will offer false discounts for military personnel or claim to be from soldiers who need to sell their vehicle fast since they have been deployed. Upfront fees will be required via wire transfer, or the vehicle will have problems after purchase.

Expensive life insurance policies – Members of the military are often the targets of high pressured sales pitches that offer unnecessary, expensive life insurance policies. Solicitors may make false statements regarding the benefits that these policies offer.

BBB recommends the following tips to avoid scams:

Do your research. Get as much information as you can about a business or charity before you pay. Check out a business’ BBB Business Review at bbb.org or a charity’s Charity Report at give.org.

Don’t wire transfer money to anyone you don’t know. Money sent via wire transfer is practically impossible to track. Pay by credit card whenever possible, since you can dispute charges easily.

Protect your computer. Don’t click on links within unsolicited emails. Don’t enter personal information on unfamiliar websites. Make sure that you have updated anti-virus software installed and use a firewall at all times.

Put an Active Duty alert on your credit reports when deployed. Doing so will minimize the risk of identity theft because creditors and businesses cannot issue or grant credit until verifying identity.

For more tips you can trust, visit bbb.org and for the latest, like us on Facebook at facebook.com/BetterBusinessBureau and facebook.com/Militaryline.

BBB Urges Donor Caution after Tornadoes

Thursday, May 23rd, 2013

In the wake of the devastating tornadoes that ripped through Oklahoma yesterday, and in north Texas last week, Better Business Bureau and BBB Wise Giving Alliance have issued tips to help donors make smart giving decisions and to avoid scams.

“After every natural disaster and manmade catastrophe, we see an outpouring of generosity, along with the inevitable scams and frauds,” said Art Taylor, president and CEO of the BBB Wise Giving Alliance. “We urge donors to take the time to make sure their donations are going to legitimate charities that can do the most good for those in need.”

“BBB Oklahoma City is so grateful for the immediate response from people all across the country,” said Kitt Letcher, CEO of BBB of Central Oklahoma. “We will be keeping a close eye on the situation in order to prevent, as much as possible, scams related to charity relief, as well as restoration and rebuilding services.”

BBB Wise Giving Alliance is offering the following tips to help donors decide where to direct donations to assist victims:

Be cautious when giving online. Be cautious about online giving, especially in response to unsolicited spam messages, and emails and social media posts that claim to link to a relief organization. If you want to give to a charity involved in relief efforts, go directly to the charity’s website. In response to hurricanes Katrina and, Rita, and the Asian tsunamis, the FBI and others raised concerns about websites and new organizations that were created overnight, allegedly to help victims.

For donors who wish to give to a Southern Arizona charity. Tucson-based BBB Accredited Charity World Care is collecting emergency relief supplies for victims of the tornadoes.  Those who wish to donate items can take them to any of the Zanes Law or A Family Discount Storage locations in Tucson.  For a complete list of items being collected or to make a cash donation, donors can visit World Care’s website, www.worldcare.org.

Rely on expert opinion when it comes to evaluating a charity. Be cautious when relying on third-party recommendations such as bloggers or other websites, as they may not have fully researched the relief organizations they list. The public can go to www.bbb.org/charity to research charities and relief organizations and verify that they are accredited by the BBB and meet the 20 Standards for Charity Accountability.

Be wary of claims that 100 percent of donations will assist relief victims. Despite what an organization might claim, charities have fund raising and administrative costs. Even a credit card donation will involve, at a minimum, a processing fee. If a charity claims 100 percent of collected funds will be assisting disaster victims, the truth is that the organization is still probably incurring fund raising and administrative expenses. It may use some of its other funds to pay these costs, but the expenses will still be incurred.

Find out if the charity has an on-the-ground presence in the impacted areas. Unless the charity already has staff in the affected areas, it may be difficult to bring in new aid workers to provide assistance quickly. See if the charity’s website clearly describes what the charity can do to address immediate needs.

Find out if the charity is providing direct aid or raising money for other groups. Some charities may be raising money to pass along to relief organizations. If so, you may want to consider “avoiding the middleman” and giving directly to those that have a presence in the region. Or, at a minimum, check out the ultimate recipients of these donations to see whether they are equipped to provide aid effectively.

Gifts of clothing, food or other in-kind donations. In-kind drives for food and clothing, while well intentioned, may not necessarily be the quickest way to help those in need – unless the organization has the staff and infrastructure to distribute such aid properly. Ask the charity about its transportation and distribution plans. Be wary of those who are not experienced in disaster relief assistance.

Close the door on high pressure sales tactics

Tuesday, May 21st, 2013

Better Business Bureau of Southern Arizona is warning consumers to be on guard when it comes to high-pressure sales tactics over the next few months.

There are many businesses that go door-to-door selling everything from cosmetic products to magazine subscriptions. In 2012, BBB received over 1,700 complaints against door-to-door sales companies nationwide. Most complaints alleged products were paid for but never delivered, or refunds were not received upon cancellation.

During the summer months, BBB routinely receives an increase in complaints from consumers against businesses that employ aggressive door-to-door selling techniques. Some examples of high pressure sales tactics include hostile and persuasive rebuttals to consumer concerns, deep discounts offered upon immediate payment and refusal to take “no” for an answer.

While many businesses utilize door-to-door marketing tactics, BBB has these tips for consumers to consider when getting that knock on your door:

Door-to-door sales people are required to:

  • Advise you orally and in writing of your right to cancel the sale within three days
  • Provide a contract in the same language that was used in the sales presentation

The contract or receipt must:

  • State the date of sale, name and address of the merchant
  • Provide a statement of your right to cancel which includes the address of where to send your cancellation notice

To cancel a door-to-door sale:

  • To obtain a full refund, you must do this before midnight of the third business day after the sale

Don’t be pressured to take advantage of a time-sensitive offer. Take time to decide whether you’re sure you want the product.