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	<title>Better Business Bureau Consumer Alert &#187; complaint</title>
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		<title>BBB Offers Tips on How to Handle Phishing Emails Directed at Your Business</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2013/01/23/bbb-offers-tips-on-how-to-handle-phishing-emails-directed-at-your-business/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2013/01/23/bbb-offers-tips-on-how-to-handle-phishing-emails-directed-at-your-business/#comments</comments>
		<pubDate>Wed, 23 Jan 2013 17:22:18 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[bogus]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[fake]]></category>
		<category><![CDATA[malware]]></category>
		<category><![CDATA[Tucson]]></category>
		<category><![CDATA[virus]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=1026</guid>
		<description><![CDATA[You may have received an email that says your company is the subject of a complaint filed with BBB, or asks that you complete a BBB business questionnaire, or claims that a customer review about your business has been posted. It may reference a case number or it may be vague on the details. These [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2013/01/23/bbb-offers-tips-on-how-to-handle-phishing-emails-directed-at-your-business/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Businesses Should Prepare Now for Holiday Complaints</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2012/12/22/businesses-should-prepare-now-for-holiday-complaints-2/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2012/12/22/businesses-should-prepare-now-for-holiday-complaints-2/#comments</comments>
		<pubDate>Sat, 22 Dec 2012 15:24:32 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[holidays]]></category>
		<category><![CDATA[Tucson]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=1001</guid>
		<description><![CDATA[With seasonal customers comes an increase in complaints, and the simple fact is that some businesses drive profits right back out the door because they do not have an effective complaint handling system. Industry estimates say that generally businesses receive complaints from only about five percent of dissatisfied customers. About 95 percent of customers simply [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2012/12/22/businesses-should-prepare-now-for-holiday-complaints-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Malicious Complaint Email claiming it’s from BBB</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2012/12/03/malicious-complaint-email-claiming-its-from-bbb-2/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2012/12/03/malicious-complaint-email-claiming-its-from-bbb-2/#comments</comments>
		<pubDate>Mon, 03 Dec 2012 21:02:52 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Tucson]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=981</guid>
		<description><![CDATA[Better Business Bureau of Southern Arizona is issuing an scam alert cautioning businesses and consumers about an email that is purporting to be from BBB about a complaint. The email contains the following text: Owner/Manager The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2012/12/03/malicious-complaint-email-claiming-its-from-bbb-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Email Phishing Scam Hijacks BBB Name</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2012/07/31/new-email-phishing-scam-hijacks-bbb-name/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2012/07/31/new-email-phishing-scam-hijacks-bbb-name/#comments</comments>
		<pubDate>Tue, 31 Jul 2012 20:13:59 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[BBB complaint]]></category>
		<category><![CDATA[Better Business Bureau]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[link]]></category>
		<category><![CDATA[malware]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[SBQ]]></category>
		<category><![CDATA[scam email]]></category>
		<category><![CDATA[Trojan]]></category>
		<category><![CDATA[virus]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=905</guid>
		<description><![CDATA[A new scam using the BBB name popped up this morning, and has been received by consumers and businesses across the U.S. and Canada, including many BBB offices. How the Scam Works: Two versions of the email have been received. One claims to be following up on a complaint filed with BBB, the other is [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2012/07/31/new-email-phishing-scam-hijacks-bbb-name/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Phishing Scam Hurts Small Businesses</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2012/05/07/new-phishing-scam-hurts-small-businesses/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2012/05/07/new-phishing-scam-hurts-small-businesses/#comments</comments>
		<pubDate>Mon, 07 May 2012 16:12:21 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[attachment]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[fake complaint]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[Tucson]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=830</guid>
		<description><![CDATA[When a small plumbing company in Monroe, Louisiana, got an email yesterday from BBB saying they’d had a complaint filed against them, they took it seriously. After all, the company is a BBB Accredited Business and the owner serves on the board of directors of BBB of Northeast Louisiana. What they got, however, was much [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2012/05/07/new-phishing-scam-hurts-small-businesses/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Malicious Complaint Email claiming it’s from BBB</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2012/03/29/malicious-complaint-email-claiming-its-from-bbb/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2012/03/29/malicious-complaint-email-claiming-its-from-bbb/#comments</comments>
		<pubDate>Thu, 29 Mar 2012 16:30:18 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[bank]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[Council of Better Business Bureaus]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[transaction]]></category>
		<category><![CDATA[Tucson]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=800</guid>
		<description><![CDATA[Better Business Bureau of Southern Arizona is issuing an urgent scam alert cautioning businesses and consumers about an email that is purporting to be from BBB about a complaint concerning an “unauthorized transaction.” The email contains the following text: “Dear business owner, we have obtained several complaints via the Better Business Bureau online complaint center [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2012/03/29/malicious-complaint-email-claiming-its-from-bbb/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>BBB Alert: Phishing Attack Using BBB Name Strikes Again</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2012/03/05/bbb-alert-phishing-attack-using-bbb-name-strikes-again-2/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2012/03/05/bbb-alert-phishing-attack-using-bbb-name-strikes-again-2/#comments</comments>
		<pubDate>Mon, 05 Mar 2012 18:18:48 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[fake complaint]]></category>
		<category><![CDATA[scam email]]></category>
		<category><![CDATA[Tucson]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=785</guid>
		<description><![CDATA[Better Business Bureau of Southern Arizona is issuing an urgent scam alert cautioning Accredited Businesses about an email that is purporting to be from a bbb.org email address about a recently filed complaint. The email contains a malicious link that appears to direct recipients to BBB’s website. This is a scam. If you receive an email [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2012/03/05/bbb-alert-phishing-attack-using-bbb-name-strikes-again-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Scam Uses BBB.org Email Address</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2012/02/17/new-scam-uses-bbb-org-email-address/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2012/02/17/new-scam-uses-bbb-org-email-address/#comments</comments>
		<pubDate>Fri, 17 Feb 2012 21:51:23 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[accountant]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[CPA]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[IRS]]></category>
		<category><![CDATA[tax]]></category>
		<category><![CDATA[Tucson]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=772</guid>
		<description><![CDATA[Consumers nationwide, including Tucson, are reporting a new round of phishing email scams using the BBB name and email address. Some of the new emails appear to be targeting accountants. Consumers report that many of the latest scam emails use a BBB.org email address in conjunction with the American Institute of CPAs logo and name. The message [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2012/02/17/new-scam-uses-bbb-org-email-address/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>BBB &#8216;Tech Support Scam&#8217; Surfaces</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2012/01/26/bbb-tech-support-scam-surfaces/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2012/01/26/bbb-tech-support-scam-surfaces/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 18:02:05 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[phone scam]]></category>
		<category><![CDATA[tech support scam]]></category>
		<category><![CDATA[Tucson]]></category>
		<category><![CDATA[virus]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=754</guid>
		<description><![CDATA[BBB of Southern Arizona is warning of a new “Tech Support Scam” that involves telephone scammers calling consumers, and offering to help them remove any viruses that may have infected their computers as a result of the recent BBB email phishing scam. The criminals who run Tech Support Scams attempt to trick their victims into [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2012/01/26/bbb-tech-support-scam-surfaces/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Malicious Complaint Email claiming it’s from BBB</title>
		<link>http://tucsoncitizen.com/bbbconsumeralert/2011/12/20/malicious-complaint-email-claiming-it%e2%80%99s-from-bbb/</link>
		<comments>http://tucsoncitizen.com/bbbconsumeralert/2011/12/20/malicious-complaint-email-claiming-it%e2%80%99s-from-bbb/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 20:59:00 +0000</pubDate>
		<dc:creator>Nick LaFleur</dc:creator>
				<category><![CDATA[alert]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[scam]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau of Southern Arizona]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Tucson]]></category>
		<category><![CDATA[virus]]></category>

		<guid isPermaLink="false">http://tucsoncitizen.com/bbbconsumeralert/?p=693</guid>
		<description><![CDATA[Better Business Bureau of Southern Arizona is issuing an urgent scam alert cautioning businesses and consumers about an email that is purporting to be from a bbb.org email address about a recently filed complaint. The email contains a dangerous attachment regarding a complaint and appears to direct recipients to the BBB website. This is a [...]]]></description>
		<wfw:commentRss>http://tucsoncitizen.com/bbbconsumeralert/2011/12/20/malicious-complaint-email-claiming-it%e2%80%99s-from-bbb/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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