Tucson Citizen.com
Better Business Bureau Consumer Alert -

Posts Tagged ‘email scam’

Don’t Fall for Fake Amazon.com Cancellation Emails

Friday, May 11th, 2012

Online shoppers beware! The latest email phishing scam looks just like an order cancellation notice from Amazon.com, Better Business Bureau of Southern Arizona wants. Be sure to double check suspicious emails you receive from the online retailer before clicking on any links.

About the scam:

This scam email comes from an Amazon.com email address, such as order-update@amazon.com, and contains the subject line “Your Cancellation” and an order number. The email body tells the recipient that “your order has been successfully canceled” and provides a summary of the order.

What to do:

Amazon.com cautions email recipients to delete any cancellation notice with an eight digit order number. However, just because your email has a longer order ID number doesn’t mean that’s real.

To double check your email, be sure to hover over the links to verify their destination. Amazon emails only link to sites that begin with “http://”something”.amazon.com.” (Note the period before “amazon.com.”) Sites such as “payments-amazon.com” are not actually Amazon. Amazon also never uses an IP address (a string of numbers seperated by periods) followed by a directory name, such as http://”123.456.789.123″/amazon.com/.

If you want to confirm a cancellation:

  • Go to Amazon.com by typing www.amazon.com into your web browser. Don’t click a link in the e-mail itself.
  • Click “Your Account” in the upper-right corner.
  • Visit “Your Orders” and see if an order matches the details for the one in the e-mail.

More information

For more information about phishing scams using Amazon.com’s name, please see the information on their website.

For more information about breaking scams in your area, see BBB.org’s complete scam directory.

BBB Alert: Phishing Attack Using BBB Name Strikes Again

Wednesday, December 7th, 2011

Better Business Bureau is issuing an urgent scam alert cautioning businesses and consumers about an email that is purporting to be from a bbb.org email address about a recently filed complaint.

The email contains a dangerous attachment regarding a complaint and appears to direct recipients to BBB website. This is a scam.BBB does not send complaints as attachments via email.

The email appears to come from a fake BBB employee claiming that the recipient needs to review this matter and advise the BBB of their position. From there, the email appears to direct the recipient to the BBB website, but actually directs them to an outside link. This email is fraudulent and does not originate from BBB. The email attachment and link are malicious and we are strongly advising anyone who receives the email to not open or click them.

Should you receive such an email, please disregard its message, and report any information received to BBB’s Scam Portal.  If you have clicked on the link, immediately do a virus scan. BBB lawyers are working to find out who is behind this and will take all appropriate action to protect its trademark.

Warning: StubHub Email Scam Making Way Around Internet

Thursday, October 27th, 2011

Many people have reported being hit by a scam email this morning, that appears to be from StubHub (it isn’t) and says it is charging your credit card a huge sum to pay for boxing tickets to a match in Nevada.

StubHub says this scam has been hitting them since 7 a.m. this morning. Anyone who has had a StubHub account (and even some who haven’t) may be at risk.

According to a StubHub, these are the precautions you should take:

  • If you receive the scam email, DON’T login. It may steal your passwords and then give thieves access to your StubHub account where valid credit card info may be stored.
  • Change your password if you have an account at StubHub – right away. Go directly to the StubHub site to do that, not through an email.
  • Send a copy of the scam email you receive to safety@stubhub.com so they can investigate.

This is what the email looks like:

Contact Better Business Bureau of Southern Arizona at (520)888-5353 for more information.