Join BBB of Southern Arizona and best-selling author, Michael Clayton, from 8:00 a.m. to 10:00 a.m. on Feb. 21 at the Viscount Suite Hotel in Tucson to find out how to make 2013 an exceptional year through providing excellent customer service and preparing your employees to do the same.

The event, “Changing Customers into Cheerleaders,” will cover several key customer service areas:

• Working together as a team
• Good habits
• Customers are the #1 Priority
• A positive attitude from everyone
• Building strong relationships with customers
• Having quality communication skills
• Building loyalty
• Properly taking care of unhappy customers
• Always striving for excellence

Registration is $30 for BBB, NAWBO, ASBA and Tucson Business Club Members, and $35 non-members. A continental breakfast will be provided at the event. To register you can visit http://tucson.app.bbb.org/events, email sshambo@tucson.bbb.org, or call (520)888-6161.

Join us and make 2013 the Year of Trust!

Buying a car without doing your homework is like a game of chance.  Make sure you’re prepared before upgrading your old clunker by attending a free workshop being offered by Better Business Bureau of Southern Arizona and the Pima County Library on Thursday, Sept. 2 from 12 to 1 p.m.

In this fun, interactive workshop, you’ll learn what to research before entering the dealership, what to look for during the test drive, what information to provide to obtain the best deal, what is included in the final cost of a car purchase, and whether a trade in is the best option for your old vehicle.

The free class will be held at Pima County Public Library, 101 Stone Ave., in the Joel D. Valdez Meeting Room. View Map

The course is part of the Pima Library Food for Thought Series, so attendees are encouraged to bring their lunch. Call 594-5500 for more information.

Better Business Bureau of Southern Arizona along with the Adobe Rose Inn will host a Holiday Open House this coming Wednesday, December 9, at the Adobe Rose Inn.

United States Personal Chef Association’s 2008 Chef of the Year, Wendy Gauthier of Chef Chic, will provide refreshments and attendants will be given a tour of the inn, which is located in the heart of the Sam Hughes Neighborhood.

The Adobe Rose Inn is the winner of the 2009 Better Business Bureau Ethics Award and has been the recipient of the Wells Fargo NAWBO Trailblazer Award.

The event details are as follows:

Holiday Open House

Wednesday, December 9, 2009
3:00pm – 7:00pm
940 North Olsen Ave. – 2 blocks south of Speedway, 2 blocks east of Campbell.  Parking is available on the street.

For more information about the hosts’ visit www.aroseinn.com and www.chefchicaz.com.

Free to attend and open to all. RSVP required in advance – space is limited – contact Erika Grider at 888-6161 ext. 105 or egrider@tucson.bbb.org.