Parents of college-bound students are complaining to Better Business Bureau that they’re being misled by one college admissions test preparation business. Not only are there scores of complaints about telephone sales by Dallas-based Student Services, Inc., but BBB files also show that the CEO is a former principal in two other businesses that generated many similar complaints.
In just 12 months since Student Services, Inc. was established, 98 complaints have been closed, and 31 of those complaints are unanswered by the business. An additional 9 complaints are pending. Student Services, Inc., has a BBB rating of F, the lowest rating possible, due to the complaint record.
Complaints from across the country allege that telemarketers for Student Services, Inc., call parents and misrepresent that students want to buy test prep CDs at $142.99 plus shipping, with a monthly Online Scholarship and Grant Assistance service at $24.95 a month. Parents say that after approving the purchase, they learn that students haven’t asked for the materials. According to complaints, the return policy is complicated and confusing, and parents aren’t able to get refunds.
“BBB cautions parents to check out any offers for college test prep materials or scholarship and grant information services,” said Kim States, BBB President. “One business name might sound like another. Make sure you know who you’re dealing with, and check out businesses with the BBB. Determine whether materials would be helpful to your child, and look into community resources at your child’s (more…)