Better Business Bureau of Southern Arizona is alerting consumers to Under Budget Cabinets (UBC), a Tucson-based cabinetry company that has chalked up numerous complaints alleging the business failed to make good on several customer orders.
BBB has received 17 complaints against the company in 2010- two have been left unanswered, and seven complaints are still pending. Although UBC has resolved the majority of their complaints, a pattern has emerged in complaint content.
In the complaints consumers tell the same story: UBC billed them for thousands of dollars worth of cabinets, but when the installation date came around UBC claimed the cabinets were not ready, and in many cases consumers say UBC had not even placed orders for cabinets that had been paid for months in advance.
“They won’t answer or return my calls,” said Karole Holodynski, who told BBB that despite paying UBC more than $4,000 in October,the cabinets still haven’t been installed in her Tucson home.
“It’s like my life is on hold,” she said. “I don’t know what to do; I just want them to give me my money back.”
According to complaints, the difficulty Holodynski experienced when she tried contacting UBC about the status of her order is not uncommon. Multiple consumers tell BBB their phone calls were not returned or they were told the person they needed to speak with was unavailable.
“It was very difficult to reach them by phone,” said Gaylon Rettammel, a Tucson consumer who paid over $1,300 for three bathroom cabinets that he says were never delivered.
“I called back, I’m sure, 10 times,” he said. “I was always told they were either unavailable or in a meeting with a customer.”
Rettammel said that his cabinets were scheduled to be installed four to six weeks after he placed the order, but after waiting four months he was forced to have Visa reverse the charge on his credit card.
“I would have liked to have had the cabinets,” he said, “but I feel very fortunate to have gotten my money back.”
On April 2, UBC Owner Will Rodriguez met with BBB to discuss the complaints UBC had received to that date. At the meeting Rodriguez told BBB the problems the company was having in delivering and installing their customers’ orders was due to an internal personnel issue that had recently been resolved.
Since that meeting BBB has continued to receive complaints from consumers who say they have not received the cabinets they ordered.
On May 11, BBB learned that UBC’s Registrar of Contractors (ROC) License was suspended on March 29, or four days before BBB met with the company. At the time of the meeting UBC did not disclose to BBB that their ROC license was suspended. The Registrar of Contractors is also reporting that UBC has five open complaints against their suspended license.