Eight months after Better Business Bureau (BBB) first warned consumers about the questionable operations of a Missouri office supply company, BBB says the company appears to be continuing to deceive businesses across the nation.
In recent weeks, complaints have accelerated against SVT, Inc., based in Columbia, Mo. BBB logged 17 complaints about SVT in November. At least one Southern Arizona consumer has filed a complaint against SVT.
Businesses most often complained that company salespeople lied about knowing top company officers in an effort to make sales. Others said SVT salespeople erroneously told businesses that SVT was relocating and that it was liquidating supplies at significant savings. The businesses also complained that SVT overcharged them for supplies and shipped far more products than were ordered.
An employee of a Utah boat parts and accessories business said SVT billed his company more than $5,600 for supplies estimated to be worth about $250.
Kim States, BBB President, called the sales methods used by SVT marketers “seriously misleading and completely unethical.
“Based on the complaints we are seeing, anyone receiving a telemarketing call from SVT should hang up immediately and warn others with their business to do the same,” States said.
On March 26, BBB issued an alert describing similar tactics used by SVT phone solicitors. At that time, Michael O’Keefe, who described himself as an owner of the company, said the complaints to BBB represented only a tiny fraction of SVT’s 11,500 customers. He said most complaints were a result of communication problems between customers and SVT salespeople. “We had to let some people go when we had problems,” O’Keefe said then.