Children and teens can easily go over their cell phone data limit playing games, surfing the Internet, downloading music. When it comes to monitoring your child’s cell phone and data use, there are easy steps parents can take to ensure that their monthly bills don’t come as an unpleasant surprise. Better Business Bureau asked the major cell phone carriers for tips on overseeing family data usage.

In 2011, BBB received 38,420 complaints against cellular telephone services and equipment, making it the number one complaint category in the BBB system. While many of those complaints were due to data billing issues, there are ways to prevent this and the cell phone carriers are willing to work with consumers to monitor and, in some cases, lower their bills.

By being proactive, and aware of the data activity in which your child engages, you can save hundreds, if not thousands of dollars, on your next cell phone bill. The cell phone industry has put together different data plans and restrictions that parents may want to consider if their child has a persistent problem of going over their data limit.

BBB has put together a compilation of the major cell phone carriers’ data plans and packages:

For AT&T users, parents should consider Smart Limits of Wireless, an online parental controls tool. Smart Limits for Wireless lets parents set limits on how and when their child can use their phone, including setting a dollar limit for downloadable purchases. As the child approaches the download limits, he or she will receive an advance warning notification. And once a limit is reached, another notice is sent that the service will be stopped until the next billing cycle begins.

For Sprint users, parents can take advantage of Sprint Mobile Controls. Sprint Mobile Controls allow parents to clearly understand their child’s talk, text and app use habits. Parents can lock their child’s phone on-demand or schedule locks –during dinner, school or late at night.

For Verizon users, parents can set up and manage Usage Controls through their My Verizon account. Through the My Verizon Usage Controls, customers can keep a tight rein on their accounts’ usage. Families or individuals can control wireless budgets with monthly usage allowances on each controlled line for voice minutes, messaging, data and content purchases such as ringtones, games and downloads. They’ll receive free text message alerts when limits are nearing and when they are reached. Once the allowance is reached, there is also an option to restrict usage.

For more information pertaining to your individual cell phone carrier, BBB recommends contacting them directly to see what data overage protection plans can be applied to your personal account.

NOTE: T-Mobile did not respond to BBB’s request for information.

Third party vendors are collecting billions of dollars in erroneous charges placed on mobile and landline phone bills and consumers are getting little help from their telephone service providers with removing and preventing such charges, according to a report released July 12 by the U.S. Senate Committee on Commerce, Science and Transportation.

The report further states Federal Trade Commission and other law enforcement actions have been ineffectual in curbing the problem.

While the information isn’t new, Better Business Bureau of Southern Arizona once again warns consumers to be on the watch for this billion-dollar-a-year practice and be proactive in keeping false charges off their bills.

The report, titled “Unauthorized Charges on Telephone Bills,” includes a survey of 500 customers who had third party charges on their bills. Not a single person said those charges were valid.

Because the practice is highly profitable to phone companies, the report added, customers have had a difficult time getting charges removed from their bills.

“Only after these consumers contacted the Better Business Bureau or their state attorneys general did their telephone companies provide assistance for many of them,” the report reads.

Individuals, businesses and government agencies have all been victims of the practice, some reporting tens of thousands of dollars in fraudulent charges.

“Third-party vendors even crammed unauthorized charges for voicemail services onto AT&T‘s own (more…)

Nowadays, cell phone users are surfing the web, receiving emails and watching movies all on their smartphone with just the click of a button from just about anywhere. However, when traveling abroad, many consumers fail to recognize that their data plan is constantly in use even when they think their phone isn’t. Better Business Bureau of Southern Arizona is advising consumers to either turn off their phone or make the necessary data arrangements with their cell phone provider to avoid thousands of dollars worth of data charges while traveling abroad this summer.

Last year alone, BBB received more than 27,000 complaints against the cell phone industry, some of which were from customers who were unaware that their data was still in use as they traveled outside of their coverage area or outside of the United States. One particular customer was charged more than $1,200 when his cell phone auto received his emails daily during a one week stay in Jamaica.

According to the Federal Communications Commission (FCC), “roaming” is the term that describes a wireless phone’s ability to make and receive calls outside the home calling area under your service plan. When your phone is roaming, an indicator light on your phone may display the word “roam.” On (more…)