In response to the abrupt closure of all Spa One locations in Tucson last month, BBB of Southern Arizona has received five complaints and several phone calls from consumers.
In the complaints consumers say that they’re unable to contact the company to cancel their memberships, or redeem credits and gift cards purchased from Spa One before they closed their doors. One consumer told BBB that she was charged a membership fee for August, despite the store not being open.
Consumers say signs on the doors of each location state that the business will be closed until Labor Day due to owner illness, and that at least one location has an eviction notice on the door.
Before the sudden closure, Spa One had racked up 10 unanswered complaints with BBB in the past three years- BBB’s standard reporting period- earning the company an ‘F’ rating. BBB has tried to contact Spa One since receiving word that their stores had closed, but the company has been unresponsive.
What steps can consumers take if a business closes its doors for good? BBB suggests the following:
- Go to the last known location to see if the company has posted any instructions or signs.
- Send a registered letter to the company’s last known address asking the owner to contact you. Even if the business is closed, the mail may be subject to a forwarding order. If you don’t know the name of the principals, check with your city or county clerk’s office, or the Arizona (more…)