Better Business Bureau of Southern Arizona is alerting consumers about Xanadu Productions, a Tucson-based photography company that has received eight complaints since October.
All the complaints have been filed by the parents of children who ordered team photos as part of a youth football league this past fall. In the complaints, parents allege the packages they received were either missing photos, the photos were very poor quality, or both.
Additionally, parents say that when they try to contact Xanadu Productions to seek a resolution or a refund, their emails and phone calls are often not returned.
“The pictures’ paper quality was very bad, and the coloring was all off,” said Caroline Barragan, whose son participated in the youth football league. “My son is Hispanic and the pictures made him look like he had rosacea on his face.”
Barragan told BBB that after a month of trying to reach Xanadu Productions she finally got a face-to-face meeting with owner, Wyatt Hironimus, but he refused to refund any of the $154 Barragan had paid for the photos.
“I’ve printed photos at Walgreens and the photo quality, and the quality of the paper was better,” she said. “I even paid for two plaques that they never delivered to me; I would just prefer they gave me my money back.”
Annette Corraels, whose son also participated in the league, said that Xanadu Productions delivered her son’s team photos over a month later than they said they would, and when they arrived numerous photos were missing.
Corraels said she was in “disbelief” when she finally received the pictures and saw how poor the photo quality was.
“My son’s pictures were green,” she said. “He looked like the Hulk.”
Xanadu Productions, which is located at 5915 E Pima St. in Tucson, failed to meet the deadline BBB gave the company to address its seven unanswered complaints. BBB was also unable to reach Hironimus for a comment, despite leaving messages, and speaking with multiple employees.