Pima County announced that Accela Automation is its new enterprise software for service delivery to eight Public Works departments. The new software will provide easy access by permit applicants, mobile access for inspectors and end users, and streamlined project tracking. Departments using the new integrated system are: Development Services; Transportation; Environmental Quality; Regional Flood Control District; Natural Resources, Parks and Recreation; Sustainability and Conservation; Real Property Services; and Regional Wastewater Reclamation. This software replaces the old Permits Plus client-server system.
The flexible configuration of Accela Land Management will help the County advance land-based projects by tracking and managing acquisitions, environmental monitoring obligations, inspections and permits, as well as defining the sequence of inter-departmental workflows. In addition, citizens and business owners can use the Citizen Access module to track workflow on projects submitted to County staff.
Through Citizen Access, citizens, contractors and inspectors will be able to access services and complete processes online, including payments for permits and real-time status updates on pending permits, licenses, and service requests. Public Works Department staff, who would otherwise have been serving customers by phone or in person, will have more time to spend on other critical matters.
In addition, Accela will provide Pima County with the capability for electronic document review to replace the existing Project Dox technology. Within Accela Automation, transactional data and business process automation will be integrated with the document and records management capabilities of the OnBase Electronic Document Management System.
Finally, Accela’s Mobile Office will enable access to project documents from laptops and tablet PCs, providing greater convenience and faster turnaround time for building inspectors and applicants. Agency field inspectors will also be supported by Accela GIS, which integrates ESRI ArcGIS for Server maps with Accela Automation.