Complaint: Rent a Car, We’ll Come Pick You Up
They will come and pick you up if it’s not a Saturday in Tucson.
My car broke down. I think it had something to do with the diagnostic I had yesterday. I have never had a problem with the alarm before today. But somehow and some way I thought I had a dead battery because the car wouldn’t start.
Backtracking… I was taking my renter to lunch because he’s leaving the country. He’s such a great person and renter/roommate that I offered to take him to lunch. Before we got to the restaurant, I want to show him an artful oddity so we made a pit stop on the way. When we got back into the car, the battery wouldn’t turn over.
I called AAA and they came in record time. The mechanic said it was not the battery as it was fully juiced. It’s an AAA battery. He said it was the alarm. I didn’t even know I had alarm. I just know when I accidentally push that red button, the horn starts beeping but now the horn wouldn’t stop and the mechanic said the alarm needed to be dis-alarmed.
I called my friend who lives near where my car stop working and she graciously came to pick us up. She had the bright idea that I should rent a car. She drove me to the Enterprise rent-a-car on Speedway near Country Club. We were about two hours too late, it closed at noon.
I called the 1 800 Rent-a-Car number and of all the satellite Enterprise rent-a-car places around Tucson, none were open according to the customer service agent. Customer service told me I would have to go to the airport. I was nowhere near the airport. I asked them to come pick me up just like the commercials say.
They only pick up on weekdays or business days. I would think renting a car would be a 24/7 type of business. Every day is a business day.
Certainly their ads make it seem like that, don’t you think?
Stranded soccer mom and Enterprise comes to pick her up. Dad building a tree house and Enterprise delivers a truck to his door so he can go to the big box store for supplies. Do you think Dad built the tree house during a weekday?
So I came home and tried to call some other nearby places like Budget and Avis but their numbers were disconnected or didn’t answer.
No worries. My car is parked on a side street in another part of town. I called the place that did the diagnostic yesterday but, of course, they’re closed. I opted not to be driven to the airport to rent a car. And if I ever rent a car again – it won’t be from Enterprise.
Nothing galls me more than false advertising.
At least with pharmaceutical drug commercials, they tell you how the drug will help with your pain, heartburn, dangerously high cholesterol but in the fade out they also tell you how while the drug may help with your Rx, they lower the voiceover to explain how said drug can also cause you other serious problems that will require you to call your doctor immediately.
I think Enterprise Rent-a-Car has to change their advertising to:
Enterprise – We’ll pick you up! But only if your car breaks down on a weekday…
Oh, and tomorrow is my birthday. Yeah, I know I’m feeling sorry for myself.
Am I the only person complaining about Enterprise?? Hell, no!