February 4, 2011
8:00 a.m.

Tucson Water crews worked throughout the night responding to customer calls regarding water service outages and working to monitor Tucson Water facilities for damage from extreme cold temperatures. Field crews also responded to reports of water main breaks throughout the Tucson Water service area.

Over 1,400 customers have had their water service restored; however approximately 60 customers are still without water due to damage to Tucson Water distribution facilities resulting from the cold weather.

The primary areas affected at this time are Thunderhead Ranch subdivision near Thunderhead Ranch Drive and Old Spanish Trail, and the Saguaro Ranch area located east of Dove Mountain. Numerous main breaks that had affected the city have been repaired. Many customers continue to experience water outages due to frozen household plumbing.

Tucson Water is asking customers to contact them to report any leaks or outages. Customers are being asked to use one of two methods to contact Tucson Water to report any problems they may be experiencing due to the weather:
1.) Customers can send an e-mail to waterleaks@tucsonaz.gov to report leaks at their personal property or any water main leaks that they may observe.
2.) Customers can contact the Customer Service Office to report leaks at their personal property or any water main leaks that they may observe. The Customer Service phone number is 791-3242.

Tucson Water employees will respond as quickly as possible to calls for assistance. Customers are reminded that any Tucson Water employee responding to a call for assistance will be in a marked Tucson Water vehicle, wearing a Tucson Water uniform, and carrying Tucson Water identification. Verification of Tucson Water employee status can be obtained by calling 791-3242.

Tucson Water is still recommending that customers take action to ensure that any exposed water pipes on their property are protected by using foam pipe insulation, or wrapping pipes with towels, rags or cardboard. Doing so will help protect their home plumbing from freezing.

Periodic updates will be posted on the Tucson Water website and on the City of Tucson home page . Updates are also being provided via the City of Tucson Twitter account and Facebook page.

Additional updates will be made as additional information becomes available.

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